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FAQ

Answers to the most common questions

What does a locker cost per hour or day?
Prices start at EUR 3 per hour (size S) and EUR 8 per day. Tariffs vary per location — stations are usually cheaper than tourist hot-spots. Exact prices are on each location page.
Which sizes are there? Will my hiking backpack fit?
Three sizes: S (30×30×40 cm, carry-on), M (45×45×60 cm, travel bag), L (60×60×80 cm, large suitcase or ski gear). A 70-litre hiking backpack fits comfortably in size M.
How do I open the lock? Do I need an app?
No app needed. When you book, you get a 6-digit PIN — by email (online booking) or directly on the display. Enter the PIN at the locker and the door opens. As often as you want during your booking.
What if I need to extend? App or on-site?
Extensions are possible anytime — at the display or via the link in your booking email. You can also open a running locker, add or remove things, and continue.
Lock stuck — who do I call and when?
Each location has its own hotline shown at the display and on the location page. Most locations have 24/7 phone support; some hotel-based ones are reachable during the day.
Is my luggage insured?
Every booking includes basic insurance up to EUR 1,000. For higher values (laptop, camera gear) you can add premium insurance up to EUR 5,000 during booking. Details in our T&Cs.
What if I miss my time? Fines?
No real fines. If you stay over the booked time, the booking continues automatically at the hourly rate. After 7 days without response we try to contact you; after 14 days the luggage is safely stored away.
Does the locker accept cash?
No, we accept card and mobile payments only (Visa, Mastercard, Apple Pay, Google Pay). Cash was discontinued for hygiene and security reasons.
Which languages does the booking flow support?
Our booking UI and on-site displays are available in German and English. More languages (Italian, French, Spanish, Polish, Dutch) are in preparation.
How do I book on-site at an „on-site only“ location?
Just go to the location, tap „New locker“ on the display. Choose a size and duration, pay with card or mobile — you instantly get a PIN on the screen and by email (if you enter one). Under 60 seconds.
Can I book multiple lockers at once?
Yes. Online you can add as many lockers as you need at the same location to the cart. On-site, simply book them one after another at the display, each with its own PIN.
What if I forget my PIN?
Email our support with your booking code → we resend the PIN. For on-site bookings without an email, we need an ID check on location.
Can I share my locker with others?
Sure. You can pass the PIN to anyone — they can open the locker with the same PIN. Note that insurance stays tied to the original booking.
Are the lockers accessible for people with reduced mobility?
We design new locations with accessibility in mind — many of our installations are at ground level and include lockers at accessible height. Details on the accessibility statement and the location page.
Do you offer lockers for businesses or events?
Yes. For events, conferences or permanent hotel solutions we have special rates. Reach us via the contact form or the „For partners“ page.

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